hreflang="en-us" Communication Skills for Workplace Success

Communication Skills for Workplace Success


No matter which industry you work in, communication with colleagues, superiors, and staff is a must. Those working in the digital age must be proficient at conveying and receiving messages in person, by phone, via email, and via social media.

Communicating in this manner will open doors for you in your career, land you promotions, and help you be a success.

Top 10 Communication Skills

Are you looking for something that sets you apart from the competition? You should include these communication skills in your resume and cover letter if you wish to attract recruiters and hiring managers. Your first impression of your abilities will be strong if you demonstrate them during job interviews. When you are hired, focus on developing these skills to impress your boss, colleagues, and clients.


Communicating effectively starts with listening well. Nobody likes communicating with someone who doesn't really care about what the other person has to say and only wants to put in her two cents. Unless you have good listening skills, it will be difficult to follow the instructions properly.

Active listening is an important skill to learn. Listen actively by taking note of what the other person is saying, asking clarifying questions, and rephrasing the words to clarify ("So, what you're saying is..."). Keeping an active ear allows you to better understand what the other person is trying to say, which allows you to respond accordingly.

2. Nonverbal Communication

It is not just your words and body language. It is also your eye contact, hand gestures, and tone of voice that gives your message its color.

When you use a friendly tone and display good posture (arms open, legs relaxed), you can make others feel more in touch with you.

It is also important to make eye contact with the person to convey your focus on what they are saying. (However, refrain from staring at the person for too long, as this can make him or her uncomfortable.)

While talking, keep an eye out for nonverbal signals from others. It is often possible to tell how someone is feeling by the way they behave. Taking the eyeball test, for example, maybe a sign that someone is uncomfortable or hiding things.

3. Clarity and Concision

It is important to say just the right amount of information without saying too much. As few words as possible should be used to convey your message. No matter what you're doing, make your message clear and direct. By rambling on, you will either lose the attention of your listener or leave them unclear about what you want.

Be prepared before you speak. Unless you make them confused or talk too much, they will appreciate this.

4. Friendliness

Your co-workers will be encouraged to engage in open and honest communication with you if you use a friendly tone, ask a personal question, or simply smile. It's important to be polite in all your workplace communications.

Whether you are communicating face-to-face or in writing, this is important. It is good to use a quick "I hope you had a good weekend" to start an email with and make the recipient more appreciated - this can personalize the email and show the recipient that you care.

5. Confidence

When you interact with others, it is important that you are confident. Your co-workers appreciate the confidence. It shows these people that you are able to follow through with what you say.

Making eye contact or expressing yourself in a firm yet friendly manner can make you appear confident. Attempt not to sound like a question when making statements. Make sure not to sound aggressive or arrogant. Keep an open mind and empathize with the other person.

6. Empathy

You show respect for the other individual by using phrases like "I understand" when you've listened to their thoughts. It is possible to listen actively to your conversation partner in order to develop empathy for them.

If you disagree with a co-worker, an employer, or an employee, you should respect and understand their viewpoint.

7. Open-Mindedness

In order to communicate effectively, one must approach any conversation with a flexible mind and an open heart. As opposed to simply getting across your message, listen to the other person's point of view and understand their viewpoint.

You will be able to have more honest and productive conversations if you are willing to engage in dialogue, even with people you disagree with.

8. Respect

Your respect for people and their ideas will encourage them to communicate with you. People feel appreciated when their names are used, their eye contact is made, and they are actively listened to when they speak. Stay focused on what you are saying and avoid distractions.

By carefully editing your email, you show respect. Sloppily written, confusing emails make the recipient think that you lack respect for her to think critically about how to communicate with her.


Communication skills include the ability to give and receive feedback. Employees deserve constructive feedback from managers and supervisors, whether it is through emails, phone calls, or weekly status updates.

In addition to giving feedback, you should also give praise - even something as simple as saying "good job" or "thanks for tackling that" can go a long way toward motivating an employee.

You should also be open to receiving and encouraging feedback from others. Ask clarifying questions if you have questions about the feedback, and implement it as soon as you can.

10. Picking the Right Medium

Knowing how to communicate is an important communication skill. Some serious conversations (laying off, resigning, changing salaries, etc.) are best handled in person.

It is also important to consider who you want to speak with. Consider sending your message via email if they are very busy (e.g., your boss). It is more likely that people will respond positively to your thoughtful ways of communicating.

How to Make Your Skills Stand Out

1. Match your skills to the job. Identify the hard and soft skills identified in the job description from the job posting. Then, include a cover letter and resume that mirror the company's needs.

2. Familiarize yourself with other in-demand skills. Despite not getting listed directly in job descriptions, soft skills like communication are very much desired by employers.

3. Use job interviews to your advantage. In interviews, you have the chance to demonstrate to the hiring manager that you are capable of verbally communicating, rather than just stating that you do. Having prepared, practiced, and not afraid to pause or ask for clarification, do everything you can to prepare for your interview. 

4. Don’t stop when you get the job. After you've been hired, would you like to leave a lasting impression? Communicate effectively in the workplace. You will have many opportunities to show how well you communicate, whether in a company meeting or when speaking with a client.

Key Takeaways

HIRING MANAGERS WANT MORE THAN JOB-SPECIFIC SKILLS: A strong communication skill is crucial in impressing potential employers.

HIGHLIGHT THESE SOFT SKILLS DURING THE PROCESS: Analyze the job description for communication/soft skill terms and include them in your resume and cover letter.

SHOW, DON’T TELL: Your job interview is your opportunity to prove you're the right candidate. 

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